8x8, Inc. is an American provider of cloud communications and customer experience software for businesses.[4] The company offers unified communications, contact center, and communications platform as a service (CPaaS) delivered via a cloud-based architecture.[5] 8x8 is headquartered in Campbell, California. Its common stock trades on the Nasdaq under the ticker symbol EGHT, and the company is led by Samuel Wilson.[6]
History
The company was founded in 1987 by Chi-Shin Wang and Y. W. Sing, formerly of Weitek, as Integrated Information Technology, Inc., or IIT. The name was changed to 8x8 in 1996.[7][8] According to the company, IIT began as an integrated circuit designer.[9] The company produced math coprocessors for x86 microprocessors, as well as Graphics accelerator cards for the personal computer market during the late 1980s. The company later changed its name to 8x8, and began producing products for the videoconferencing market.[9][10]
8x8 went public on the NASDAQ market in 1997.[11] The company moved their trading to NYSE in 2017, under the ticker symbol EGHT.[12][13]
In March 2000, 8x8 relaunched itself as a VoIP service provider under the name Netergy Networks.[14] The company changed its name back to 8x8 in July 2001.[15] 8x8 began trading on the Nasdaq SmallCap Market July 26, 2002.[16] The company's stock was listed on the New York Stock Exchange for a time before switching back to Nasdaq in November 2022.[17]
In 2003, the company launched a videophone service.[18] In July 2007, after startup SunRocket was liquidated, 8x8 entered an agreement to accept 200,000 of its customers.[19]
Products and Services
The 8x8 platform unifies UCaaS, CCaaS, and CPaaS capabilities, with AI embedded throughout to enhance agent productivity, customer insights, and business outcomes. It also offers a technology partner ecosystem allowing integrations with third-party products.[20]
The platform includes:
Contact Center
Contact Center: Omnichannel routing, agent/supervisor workspaces - AI-driven agent assist and customer self-service - Workforce engagement, quality management, and analytics - SecurePay for compliant transactions - Intelligent directory and proactive outreach[21]
Unified Communications
8x8’s Unified Communications solution includes- 8x8 Work: Cloud telephony, messaging, and video meetings - 8x8 Conversation IQ: Conversational analytics and transcription - 8x8 FrontDesk: Receptionist console - Microsoft Teams integrations, including Operator Connect and Direct Routing - 8x8 Engage: CX beyond the contact center.[22]
CPaaS and APIs
SMS, voice, and video APIs - Authentication and fraud prevention - AI-driven bots and orchestration tools.[23]
Technology Partner Ecosystem (TPES)
8x8 offers integrations with Salesforce, ServiceNow, HubSpot, Google, Microsoft, and over 50 other partners.[24]
Acquisitions
Since its founding in 1987, 8x8 has made several acquisitions of other companies within the VoIP, cloud services, contact center, and video conferencing industries.
In May 1999, 8x8 acquired Odisei[25][26] This was followed, in May 2000, with the acquisition of U|Force,[27] to acquire network and server VoIP technologies.[28][29]
In May 2010, 8x8 acquired Central Host, a California-based managed hosting company.[30] In June 2011, the company announced the acquisition of Zerigo, a Colorado-based cloud services company.[30] In September 2011, 8x8 acquired Contactual, a hosted contact center company. In 2013, it acquired United Kingdom-based Voicenet, another cloud services company.[31]
In May 2015, 8x8 acquired privately held UK-based DXI Ltd., a cloud-based contact center solutions vendor for $26 million in cash and stock. The same month, 8x8 announced the acquisition of MarianaIQ (MIQ), to transform both employee and customer experience.[32] The following month, the company acquired assets of the privately held Quality Software Corp. (QSC) as well as two affiliated companies.[33]
In October 2018, 8x8 acquired Jitsi, an open source tool for chat and video conferencing, from Atlassian.[34] In July 2019, it acquired Wavecell, a CPaaS (communications platform as a service) provider headquartered in Singapore.[35] In January 2020, 8x8 acquired the Finnish startup, callstats.io, a SaaS call quality monitoring service that measures call quality in WebRTC apps.[36]
On December 1, 2021, then-CEO Dave Sipes announced the company intended to acquire Fuze, a CCaaS (contact center as a service) mobile marketing and messaging company for enterprise.[37] The acquisition was publicly confirmed on January 18, 2022.[38][39] In January 2026, it was announced that 8x8 had acquired Singapore-based Maven Lab, expanding its reach within the APAC region.[40]
See also
8x8 has a number of notable competitors in the market:
References
- ^ "8x8 grabs big new HQ space in Campbell, where it's slated to become the city's largest employer".
- ^ "8x8 Selects New Company Headquarters in Campbell, Calif. Amidst Rapid Growth". 8x8 (Press release). July 18, 2019. Retrieved November 30, 2020.
- ^ "8x8, Inc. 2024 Fiscal Annual Report (Form 10-K)". United States Securities and Exchange Commission. May 21, 2024.
- ^ "8X8 Stock Price | EGHT Stock Quote, News, and History | Markets Insider". markets.businessinsider.com. Business Insider. December 17, 2025. Retrieved January 6, 2026.
- ^ "8x8 Reviews, Ratings & Features 2026 | Gartner Peer Insights". gartner.com. Gartner. Retrieved January 6, 2026.
- ^ Mitchell, Charlie (May 31, 2023). "8x8 Names Samuel C. Wilson as Full-Time CEO". cxtoday.com. CX Today. Retrieved January 6, 2026.
- ^ "8x8 Celebrates 25 Years of Communications Innovation and Leadership". globenewswire.com. GlobeNewswire. February 6, 2012. Retrieved February 20, 2026.
- ^ Daisy Chan (December 1, 2004). "Best New Gadgets". money.cnn.com. Archived from the original on April 18, 2008. Retrieved December 21, 2020.
- ^ a b Barker, Colin. "Next-generation VoIP: Connecting up communications silos with the cloud". ZDNet. Retrieved November 5, 2019.
- ^ "Effective Marketing of VoIP Services". www.tmcnet.com. Retrieved November 5, 2019.
- ^ "8x8 CEO on big ambitions, outgrowing its new HQ: 'The tide's about to hit and we are there'". bizjournals.com. Retrieved November 5, 2019.
- ^ "FORM 10-K". Securities and Exchange Commission. 2007. Retrieved January 21, 2009.
- ^ "EGHT.N - 8x8, Inc. Profile". reuters.com. Retrieved November 5, 2019.
- ^ "8x8 changes name to Netergy Networks, focuses exclusively on voice over IP". EE Times. March 3, 2000. Retrieved November 13, 2019.
- ^ "8X8 Inc" (PDF). SEC. Retrieved November 13, 2019.
- ^ "8X8, inc" (PDF). Retrieved November 13, 2011.
- ^ "8x8 to Transfer Stock Listing to Nasdaq" (Press release). Business Wire. November 1, 2022.
- ^ "8x8 Signs Agreement With TCS to Provide E911 Capabilities for All Packet8 Subscribers" (Press release). PR Newswire. October 11, 2005. Archived from the original on October 14, 2007. Retrieved January 21, 2008.
- ^ Hart, Kim (July 19, 2007). "For SunRocket Customers, Sounds of Silence". The Washington Post. Retrieved August 23, 2010.
- ^ Fisher, Rhys (April 11, 2025). "The Forrester Wave for CCaaS Platforms 2025: Top Takeaways". CX Today. Retrieved February 24, 2026.
- ^ "8x8 Contact Center Reviews & Ratings 2026 | Gartner Peer Insights". www.gartner.com. Retrieved February 24, 2026.
- ^ "2025's Top UCaaS Providers: RingCentral, Vonage, 8x8". Channel Futures. Archived from the original on October 27, 2025. Retrieved February 24, 2026.
- ^ Reporter, Staff (April 25, 2025). "8x8 bags SBR International Business Awards 2025 for CPaaS solution | Singapore Business Review". sbr.com.sg. Retrieved February 24, 2026.
- ^ "2025's Top UCaaS Providers: RingCentral, Vonage, 8x8". Channel Futures. Archived from the original on October 27, 2025. Retrieved February 24, 2026.
- ^ Clampet, Elizabeth (May 13, 1999). "8x8 Acquires Firm To Enhance IP Telephony". internetnews.com. internetnews.com. Retrieved February 20, 2026.
- ^ "8x8 Completes Acquisition of IP Telephony Software Developer". Business Wire. May 25, 1999. Retrieved January 21, 2009.
- ^ "Netergy Networks to Acquire Uforce". Securities Exchange Commission. May 23, 2000. Retrieved January 21, 2009.
- ^ "Company News; Netergy Networks to Purchase Closely Held Uforce". The New York Times. May 20, 2000. ISSN 0362-4331. Retrieved November 5, 2019.
- ^ "Technology Briefs". Wall Street Journal. May 26, 1999. ISSN 0099-9660. Retrieved November 5, 2019.
- ^ a b "8x8 Acquires Cloud Call Center Provider Contactual". www.destinationcrm.com. September 16, 2011. Retrieved November 4, 2019.
- ^ "8x8 CEO Has a Tiger by the Tail". Insight for the Connected Enterprise. February 7, 2016. Retrieved November 4, 2019.
- ^ "8x8 Acquires MarianaIQ to Strengthen AI Capabilities for Enterprise Communications". BusinessWire (Press release). 8×8. May 15, 2018. Retrieved July 2, 2021.
- ^ Haranas, Mark (June 19, 2015). "8x8 Goes On Acquisition Spree With $170M 'War Chest'". CRN. Archived from the original on November 12, 2023.
- ^ Lunden, Ingrid (October 29, 2018). "Atlassian sells Jitsi, an open-source videoconferencing tool it acquired in 2015, to 8×8". TechCrunch. Archived from the original on November 4, 2019. Retrieved November 4, 2019.
- ^ Condon, Stephanie (July 17, 2019). "8x8 acquires Wavecell to expand cloud communications footprint". ZDNet. Retrieved November 4, 2019.
- ^ "8x8, Inc. Reports Third Quarter Fiscal 2020 Financial Results". BusinessWire (Press release). 8x8. February 4, 2020. Archived from the original on July 9, 2021. Retrieved July 2, 2021.
- ^ Sipes, Dave (December 1, 2021). "8x8 to Acquire Fuze". 8x8. Retrieved January 8, 2025.
- ^ Gately, Edward (January 18, 2022). "8x8 Completes $250 Million Fuze Acquisition, Increasing Global Reach". channelfutures.com. Channel Futures. Retrieved February 20, 2026.
- ^ Sipes, Dave (January 18, 2022). "Welcome Fuze to the 8x8 Team". 8x8. Retrieved January 8, 2025.
- ^ "MSN". www.msn.com. Retrieved February 2, 2026.
External links
- "8x8 Appoints Samuel Wilson as CEO". Business Wire. May 31, 2023. Retrieved June 13, 2024.
- Business data for 8x8:
