Allgemeine Informationen

Aktuelle Position: Projektleiter/Senior Business Consultant
Ausbildung / Abschluss: Diplom-Physiker
Startdatum: 01.10.2026
Auslastung / Workload: Vollzeit / Teilzeit
Remote: Remote bevorzugt

Kenntnisse

Sprachen

Italienisch
Deutsch
Englisch
Spanisch
Französisch

Skills

Agile
Change Management
ITIL
ITSM
PRINCE2
Requirements Engineering
Service Desk
ServiceNow
JavaScript
Confluence
Jira

Berufs- und Projekthistorie

Projects choice

02/2025 – 07/2025
Energy company, Rhein area
Implemented ServiceNow as the platform for internal Service Management and, in parallel, Customer Service Management for end customers.
Designed internal services and service offerings as well as product models for end customers.
Managed agile development delivery using the Scrum methodology.

02/2025 – 12/2025
Public institution, Munich
Ran process workshops to capture and consolidate requirements into consistent, ITIL-aligned Incident Management and Request Fulfillment processes. Coached the client to independently configure and further develop the system through structured knowledge transfer.

11/2023 – 12/2024
Furniture manufacturer, Germany
Transformed IT toward a service-oriented model with a service matrix mapping dependencies between Business Services, Technical Services, and Service Offerings. Adapted the support model and redefined service level agreements.

11/2021 – 04/2023
Energy Industry, Austria
Built employee workplace reservation taking automatically into account separation because of Covid.
Built a parking reservation portal with an interface to the license plate scanning machine to automatically measure the parking time.

05/2022 – 04/2023
Healthcare Industry, international
Led the ITSM and SPM workstream migrating two heavily customized legacy instances into a single vanilla instance.
Designed and configured process integrations between ITSM and Strategic Portfolio Management

11/2021 – 04/2022
Multiple companies (Energy, Industrial Production)
Delivered workplace reservation, visitor, and case management solutions for Facility Management.
Acted as Project Manager / Business Analyst across the engagements.

07/2020 – 12/2020
Bank, Munich
Led development of the ServiceNow platform for Incident, Problem, and Change Management, improving the processes’ interconnection and reducing friction’s time.

02/2018 – 09/2019
SSI Schäfer, Austria
Led development of the Ivanti Service Manager platform to introduce a modern tool for ITIL processes to substitute Excel.

Ausbildung und Zertifikate

Certifications

Leadership skills: EBC*L Level C, Alfatraining Digital Leadership
Project Management: PRINCE2 Practitioner (EXIN)
ITIL V3 Expert (EXIN), ITIL4 Managing Professional (AXELOS)
Technical certifications:
ServiceNow CIS ITSM
ServiceNow CIS SPM
ServiceNow CIS Data Foundation
ServiceNow Certified System Administrator
Suite Certification – Now Assist for IT Service Management Pro Plus
Xurrent Administrator
Ivanti Service Manager Administrator

Education

11/1994 – 03/1998
Ludwig-Maximilians-Universität Munich
Degree in Physics Title of degree awarded in Germany: Diplom-Physiker Title of degree awarded in Italy: Laurea in fisica
11/1991 – 10/1994
University of Pisa (Italy) Degree in Physics

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Project Tasks

Leading Kick-Off Meetings for get-together and scope/no-scope definitions
As Project Leader having regular status meeting for the oversee of budget/deadline/quality
As Business Analyst having meetings with process owners for OOTB overview, determining the gap with the requirements and derving and writing user stories
As Business Analyst/Solution Architect suggesting the less disrupting way of implementation either in a governance board or in the discussions with the process owners
Leading a technical team for the implementation using the SCRUM methodology:
- Sprint plaaning: defining the sprints and prioritizing in each sprint the user stories from the backlog
- Daily standup: review the yesterday’s work, discuss the today’s work and potential blockers
- Sprint Review: first internally to test the quality, then with the customer to show the functionality of the implemented stories
- Sprint Retrospective: after a spint to reflect what worked well, what didn’t work and how to improve
Leading iterative backlog refinement with the process owners
As Project Leader deescalating or solving conflicts where arise or, if not possible, escalating it to the steering committee
As Project Leader discussing Change Requests with the steering committee
As Project Leader/Business Analyst organizing the User Acceptance Tests with the customers
As Business Analyst/SME giving the training in the new platform/new processes to the roles who are going to work with it
Preparing the Update Sets transfer with the technical team for the go-live
Organizing the go-live with the customer in terms of readiness, deadline, change request for the system, rollback plan, technicians availability, etc.
After Go-Live furnishing Hypercare-Support in the first 2-4 weeks